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Terms & Conditions

Terms of Service

GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE FOR BEESEEN-STORE.COM

1. INTRODUCTION

This document establishes the general terms and conditions that govern the use of this website (www.beeseen-store.com) and the purchase of products on it (the "Conditions"). By using this website or placing an order, you are bound by these Conditions and our Data Protection Policies.

2. OUR DETAILS

The sale of goods through this website is carried out under the trading name Bee Seen Trading L.L.C S.O.C.

Registered Address: Al Barsha First Building (373-408), Al Barsha First, Dubai, UAE.
Email: info@beeseen-store.com

3. PRICE AND PAYMENT (VAT AT CHECKOUT)

Tax Exclusive Pricing: All prices for products displayed on beeseen-store.com are exclusive of Value Added Tax (VAT).
Checkout Addition: A mandatory 5% VAT will be calculated and added to the order subtotal at the final checkout stage.
Final Amount: The total amount payable, including the 5% VAT and any applicable delivery charges, will be displayed for your review before you authorize payment.
Currency: All transactions are processed in AED (United Arab Emirates Dirhams).

4. SERVICE AVAILABILITY & MIDDLE EAST SHIPPING

We offer delivery services within the United Arab Emirates and across the Middle East.

Customs & Duties: For orders delivered outside the UAE, the customer is the importer of record. Any local import duties, customs fees, or additional destination-country taxes are the sole responsibility of the customer and are not collected by Bee Seen Trading at checkout.
Compliance: You must comply with all applicable laws and regulations of the destination country.

5. RETURN AND EXCHANGE POLICY (3-DAY WINDOW)

Return Period: If you wish to return an item, you must initiate the request within 3 days of receipt of the order. Requests made after this 3-day window will not be eligible for return or exchange.
Condition of Items: To be eligible for a return, items must be in their original packaging, unused, unwashed, and in the same condition that you received them, with all tags attached.
Defective Goods: In accordance with UAE Consumer Protection Law, these time limits do not restrict your rights if a product is found to be defective or not as described.
International Returns: For returns sent from outside the UAE, the customer is responsible for all return shipping costs and any re-import duties incurred.

6. DELIVERY

Timelines: While we aim for rapid fulfillment (typically 1–3 days for UAE and 5–10 days for the Middle East), delivery dates are estimates and may be impacted by customs clearance or courier delays.
Failed Delivery: If a shipment is returned because the customer refused to pay local customs or was unavailable, return shipping fees will be deducted from the refund.

7. GOVERNING LAW AND JURISDICTION

The use of our website and the purchase contracts shall be governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any disputes arising from these conditions shall be subject to the jurisdiction of the Dubai Courts.

Privacy Policy

At Bee Seen Trading, we respect your privacy and are committed to protecting your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable UAE consumer protection regulations. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://beeseen-store.com.

1. Information We Collect

We collect information that helps us provide a seamless shopping experience:

Identity Data: First name, last name, username, and password.
Contact Data: Delivery address, email address, and phone number.
Financial Data: Payment card details (processed securely via encrypted third-party gateways; we do not store full card numbers).
Transaction Data: Details about payments and products you have purchased.

2. How We Use Your Data

We process your data based on your explicit consent or for the performance of a contract (delivering your order):

To process and deliver your orders.

To manage your account and provide customer support.
To comply with UAE legal obligations (e.g., tax and accounting).

3. Data Sharing and Third Parties

We do not sell your data. We only share information with:

Logistics Partners: To deliver your purchases within the UAE.
Payment Processors: To securely handle transactions.
International Service Providers: Some of our tech partners (like Bee Sell Markets or Google) may store data on servers outside the UAE. We ensure these transfers are protected by standard contractual clauses as required by the PDPL.

4. Your Rights Under UAE Law

As a resident of the UAE, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request that we correct any inaccurate information.
Right to Erasure (Right to be Forgotten): Request that we delete your data when it is no longer needed.
Right to Withdraw Consent: You can opt-out of marketing or data processing at any time.
Right to Stop Processing: You can object to automated decision-making or profiling.

5. Data Security

We implement industry-standard technical and organizational security measures (including SSL encryption) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. In the event of a data breach, we will notify the UAE Data Office and affected individuals as required by law.

6. Data Retention

We keep your data only as long as necessary to fulfill your orders and meet UAE legal requirements (typically 5 years for financial records).

7. Contact Us

For any questions regarding this policy or to exercise your rights, please contact our Data Protection representative:

Email: info@beeseen-store.com
Physical Address: AL BARSHA FIRST BUILDING, Al Barsha First, OFFICE-532, Dubai, UAE
Trade License Number: 1348205

Refund policy

Refund Policy

At Bee Seen Trading, we want you to love your new bag. If it's not the perfect fit for your style, we are here to help.

1) Return Conditions (14-Day Window)In accordance with UAE Consumer Protection Law, you may return your bag within 14 days of delivery under the following conditions:

Condition: The bag must be unused, unworn, and in its original condition.
Packaging: All original packaging, including the dust bag, authenticity cards, and protective plastic on straps or hardware, must be intact.
Security Tags: If the bag arrived with a Shnybee security tag or "do not remove" label, the return will not be accepted if this tag has been cut or tampered with.

2) Return Shipping Fees & Process

Shipping Costs: Customers are responsible for paying their own return shipping costs to send the item back to our facility. Original shipping fees are non-refundable.
Return Address: All authorized returns must be shipped via a tracked courier service directly to our physical registration facility at:
Company Name: Bee Seen Trading L.L.C
Address: Office 532, Al Barsha First Building, Al Barsha First, Dubai, United Arab Emirates

3) Cancellation Policy

Pre-Dispatch: You can cancel your order free of charge within 12 hours of purchase.
Post-Dispatch: Once the bag has left our warehouse, the order cannot be cancelled. You must receive the delivery and initiate a physical return.

4) Refund Process

VAT: Your refund will include the 5% VAT originally charged.
Credit/Debit Card & Google Pay: Refunds go back to the original card within 7–14 business days.
Tabby: We will notify the provider of your return. They will cancel your remaining installments and refund any payments already made back to your card.

5) Damaged Items

We inspect every bag before shipping. However, if your bag arrives with a defect, please contact us within 24 hours of delivery with clear photos of the issue.

Shipping policy

Thank you for choosing Bee Seen Trading. We are committed to delivering your new bag to you as quickly and securely as possible.

1. Delivery Timelines

Processing Time: All orders are processed within 24 to 48 hours (excluding Sundays and UAE Public Holidays).
Standard Delivery: Once processed, your order will typically arrive within 2 to 4 business days across the UAE.
Tracking: You will receive a tracking link via email or SMS as soon as your order is dispatched from our Dubai warehouse.

2. Shipping Charges

Standard Shipping Fee:
A flat shipping charge of 20 AED will be applied at checkout for domestic orders, and 90 AED for international orders.

3. Delivery Locations

We currently deliver to all residential and commercial areas within the United Arab Emirates. If you are looking for international shipping, please contact our customer service team for a custom quote.

4. Payment & Order Security

To ensure a secure shopping experience, we operate a 100% Digital Payment model. We accept:

Digital Wallets: Google Pay and Apple Pay.
Cards: Visa and Mastercard (Debit/Credit).
Installments: Tabby and Tamara (Interest-free).
Please note: We do not offer Cash on Delivery (COD) services.

5. Holiday Shipping

During busy periods or festive seasons (such as Eid, Ramadan, or National Day), processing and delivery may take an additional 2-3 business days. We appreciate your patience during these peak times.

6. Important Notes

Address Accuracy: Please ensure your delivery address, villa/apartment number, and UAE mobile number are correct to avoid delays.
Inspection: Our bags are high-value items; we recommend inspecting the packaging upon arrival. If the parcel appears tampered with, please notify the courier and contact us immediately.